Malaysia Airlines’ Family Support Centre

Saturday, July 19, 07:30 PM GMT +0800 Media Statement 7 : MH17 Incident

Malaysia Airlines is appealing to the family members or friends of those onboard MH17 to contact the airline. Enclosed is the MH17 passenger manifest for reference.

In the past 45 hours, the airline together with various foreign embassies have made every effort to establish contact with the next-of-kin but is still unable to identify many more family members.

They are advised to contact Malaysia Airlines’ Family Support Centre at +603 7884 1234 (in Malaysia).

Alternatively the family or friends may call the numbers below in their respective countries:

Netherlands (Malaysia Airlines Amsterdam office) +31 20 521 62 62

Australia (Malaysia Airlines Sydney office) +61 2 9364 3526

Indonesia (Malaysia Airlines Jakarta office) +62 2 1522 9705

New Zealand (Malaysia Airlines Auckland office) +64 9 306 3930

United Kingdom (Malaysia Airlines London office) +44 20 7341 2060

Germany (Malaysia Airlines Frankfurt office) +49 69 1387 1980

Philippines (Malaysia Airlines Manila office) + 63 2 889 1863

As of 19 July 2014, 5:00pm, the table below shows the latest number of passengers and their nationalities:-

	Nationality		Total
	Netherlands		193 (including 1 dual Netherlands/USA citizen)
	Malaysia		43 (including 15 crew & 2 infants)
	Australia		27
	Indonesia		12 (including 1 infant)
	United Kingdom		10 (including 1 dual UK/S. Africa citizen)
	Germany		4
	Belgium		4
	Philippines		3
	Canada		1
	New Zealand		1
	Total		298

Meanwhile, Malaysia Airlines deployed a ferry flight last night mobilizing 212 personnel from various government and media bodies and its staff to Kiev and Amsterdam in a special mission for MH17. A total of 85 Malaysia Airlines’ ‘Go Team’ members have been deployed, of which five members will join Malaysia’s Special Disaster Assistance and Rescue Team (Smart) in the search-and-recovery mission at the crash site in the Donetsk region, while 80 other members comprising care givers and the management team will be stationed in Amsterdam to assist the family members of the passengers.

MH5002 departed Kuala Lumpur at 9.54pm on 18 July 2014 and arrived in Kiev at 3.58am (local time) on 19 July 2014 with a two hour transit. The aircraft then continued its journey to Amsterdam at 5.50am (local time) on 19 July 2014 and arrived in Schipol Amsterdam Airport at 7.36am the same day.

The mission is also joined by Malaysia’s Ministry of Transport, the National Security Council, Special Disaster Assistance and Rescue Team (Smart), Malaysia’s Department of Information, the Royal Malaysian Police, Malaysian Special Air Service, the Royal Malaysian Air Force, Malaysian Armed Forces, Department of Civil Aviation, Chemistry Department, Department of Islamic Advancement of Malaysia and the Disaster Victim Identification (DVI) team as well as participating media.

Finally, Malaysia Airlines requests the cooperation of members of the media to respect the privacy of the grieving families. The airline’s top priority remains to provide care and assistance to the families of the passengers and crew and any information with regards to their movement will not be made public.