Tag Archives: Malaysia Airline Media Statement

Malaysia Airlines Official Manifest of MH17 Cabin Crew and Passenger

Saturday, July 19, 07:30 PM GMT +0800 Media Statement 7 : MH17 Incident

Malaysia Airlines is appealing to the family members or friends of those onboard MH17 to contact the airline. Enclosed is the MH17 passenger manifest for reference.

In the past 45 hours, the airline together with various foreign embassies have made every effort to establish contact with the next-of-kin but is still unable to identify many more family members.

They are advised to contact Malaysia Airlines’ Family Support Centre at +603 7884 1234 (in Malaysia).

Alternatively the family or friends may call the numbers below in their respective countries:

Netherlands (Malaysia Airlines Amsterdam office)     +31 20 521 62 62

Australia (Malaysia Airlines Sydney office)                +61 2 9364 3526

Indonesia (Malaysia Airlines Jakarta office)              +62 2 1522 9705

New Zealand (Malaysia Airlines Auckland office)     +64 9 306 3930

United Kingdom (Malaysia Airlines London office)    +44 20 7341 2060

Germany (Malaysia Airlines Frankfurt office)            +49 69 1387 1980

Philippines (Malaysia Airlines Manila office)              + 63 2 889 1863

 

As of 19 July 2014, 5:00pm, the table below shows the latest number of passengers and their nationalities:-

 

Nationality Total
Netherlands 193 (including 1 dual Netherlands/USA citizen)
Malaysia 43 (including 15 crew & 2 infants)
Australia 27
Indonesia 12 (including 1 infant)
United Kingdom 10 (including 1 dual UK/S. Africa citizen)
Germany 4
Belgium 4
Philippines 3
Canada 1
New Zealand 1
Total 298

Meanwhile, Malaysia Airlines deployed a ferry flight last night mobilizing 212 personnel from various government and media bodies and its staff to Kiev and Amsterdam in a special mission for MH17. A total of 85 Malaysia Airlines’ ‘Go Team’ members have been deployed, of which five members will join Malaysia’s Special Disaster Assistance and Rescue Team (Smart) in the search-and-recovery mission at the crash site in the Donetsk region, while 80 other members comprising care givers and the management team will be stationed in Amsterdam to assist the family members of the passengers.

MH5002 departed Kuala Lumpur at 9.54pm on 18 July 2014 and arrived in Kiev at 3.58am (local time) on 19 July 2014 with a two hour transit. The aircraft then continued its journey to Amsterdam at 5.50am (local time) on 19 July 2014 and arrived in Schipol Amsterdam Airport at 7.36am the same day.

The mission is also joined by Malaysia’s Ministry of Transport, the National Security Council, Special Disaster Assistance and Rescue Team (Smart), Malaysia’s Department of Information, the Royal Malaysian Police, Malaysian Special Air Service, the Royal Malaysian Air Force, Malaysian Armed Forces, Department of Civil Aviation, Chemistry Department, Department of Islamic Advancement of Malaysia and the Disaster Victim Identification (DVI) team as well as participating media.

Finally, Malaysia Airlines requests the cooperation of members of the media to respect the privacy of the grieving families. The airline’s top priority remains to provide care and assistance to the families of the passengers and crew and any information with regards to their movement will not be made public.

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I would like to wish my deepest condolences to the families and friends of the passengers and cabin crews on board of MH17.

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MH17 Incident: Malaysia Airline Media Statement 4; Friday, July 18, 08:20 PM GMT +0800

Media Statement 4: MH17 Incident

1.    Flight plan

MH17’s flight plan was approved by Eurocontrol, who are solely responsible for determining civil aircraft flight paths over European airspace. Eurocontrol is the air navigation service provider for Europe and is governed under ICAO rules.

The route over Ukrainian airspace where the incident occurred is commonly used for Europe to Asia flights. A flight from a different carrier was on the same route at the time of the MH17 incident, as were a number of other flights from other carriers in the days and weeks before. Eurocontrol maintains records of all flights across European airspace, including those across Ukraine.

In April, the International Civil Aviation Organization identified an area over the Crimean peninsula as risky. At no point did MH17 fly into, or request to fly into, this area. At all times, MH17 was in airspace approved by the ICAO.

2.    Altitude

MH17 filed a flight plan requesting to fly at 35,000ft throughout Ukrainian airspace. This is close to the ‘optimum’ altitude.

However, an aircraft’s altitude in flight is determined by air traffic control on the ground. Upon entering Ukrainian airspace, MH17 was instructed by Ukrainian air traffic control to fly at 33,000ft.

3.    Nationalities

Following this afternoon’s press conference, Malaysia Airlines can confirm that a further 16 passengers’ nationalities have been verified. The latest breakdown of nationalities of those on board the flight is as follows:

·         189 Netherlands

·         44 Malaysia

·         27 Australia

·         12 Indonensia

·         9 UK

·         4 Belgium

·         4 Germany

·         3 Philippines

·         1 Canada

·         1 New Zealand

Four passengers’ nationalities remain to be verified.

4.    New flight route

Following this incident, Malaysia Airlines now avoids Ukrainian airspace entirely, flying further south over Turkey.

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MH17 Incident: Malaysia Airline Media Statement 3; Friday, July 18, 01:30 PM GMT +0800

Media Statement 3 : MH17 Incident

The B777-200 aircraft bearing registration no. 9M-MRD that operated MH17 on 17 July, 2014 had a clean maintenance record. The aircraft’s last maintenance check was on 11 July 2014. The next check was due on 27 Aug 2014. The maintenance was conducted at Malaysia Airlines’ hangar at KLIA. The aircraft had a clean bill of health.

The aircraft was manufactured in July 1997, and so had 17 years in service.

The aircraft had recorded 75322 hours with a total of 11434 cycles.

All communication system on the aircraft were functioning normally.

The B777-200 uses the Rolls-Royce Trent-800 engine and has a 282 seat capacity.

Malaysia Airline Official MH17 Cargo Manifest and Airway Bill

*Please click here for Malaysia Airline official full lists of  MH17 passenger and cabin crew manifest.

Friday, July 18, 06:40 PM GMT +0800 Cargo Manifest and Airway Bill for MH17.

Below are the Cargo Manifest and Airway Bill that were made public and shared.

 

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Malaysia Airlines’s 14th Media Statement On Flight MH370 Incident – March 12, 1:00 PM MYT +0800

Malaysia Airlines’ primary focus at this point in time is to care for the families of the passengers and crew of MH370. This means providing them with timely information, travel facilities, accommodation, meals, medical and emotional support. All these costs are borne by Malaysia Airlines.

We have deployed teams of caregivers consisting of trained MAS staff and volunteers from Mercy Malaysia and Tzu Chi Foundation. These caregivers are stationed at five different locations at Beijing and four different locations in Kuala Lumpur.

As of now, we have 115 family members in Kuala Lumpur and they are taken care of by 72 different caregivers. At least one caregiver is assigned to each family together with a Mandarin translator for the families from China.

The caregivers have been keeping the families updated on the search and rescue efforts as well as provide emotional support.

Equal amount of initial financial assistance are being given out to all families of passengers and crew over and above their basic needs. This amount is extended to families of all crew and passengers in Malaysia as well those from other nations.

We regret and empathise with the families and we will do whatever we can to ease their burden. We are as anxious as the families to know the status of their loved ones.

Malaysia Airlines’s 13th Media Statement On MH370 Flight Incident – March 11, 11:30 PM MYT +0800

Malaysia Airlines has become aware of the allegations being made against First Officer, Fariq Ab Hamid which we take very seriously. We are shocked by these allegations.

We have not been able to confirm the validity of the pictures and videos of the alleged incident. As you are aware, we are in the midst of a crisis, and we do not want our attention to be diverted.

We also urge the media and general public to respect the privacy of the families of our colleagues and passengers. It has been a difficult time for them.

The welfare of both the crew and passenger’s families remain our focus. At the same time, the security and safety of our passengers is of the utmost importance to us.

Malaysia Airlines 12th Media Statement On MH370 Flight Incident – March 11, 5:29 PM MYT +0800

This statement is in reference to the many queries on the alleged five (5) passengers who checked-in but did not board MH370 on 8 March 2014 from Kuala Lumpur to Beijing despite having valid tickets to travel.

Malaysia Airlines wishes to clarify that there were four (4) passengers who had valid booking to travel on flight MH370, 8 March 2014, but did not show up to check-in for the flight.

As such, the issue of off-loading unaccompanied baggage did not arise, as the said four passengers did not check in for the flight. Hence, the above claim is untrue.

Malaysia Airlines 10th Media Statement on MH370 Flight Incident – March 10, 05:30 PM MYT +0800

The purpose of this statement is to update on emergency response activities at Malaysia Airlines.

On notification of the incident the following steps have been taken by Malaysia Airlines:-

The EOC

  • Activation of the Emergency Operations Center (EOC) in the early morning of 8 March 2014. The EOC is the central command and control facility responsible for carrying out emergency management functions at the strategic level during a disaster

  • In addition to the EOC, various departments of Malaysia Airlines are also addressing to all the different needs during this crisis

 

Family Management

·         Malaysia Airlines is working closely with the government of China to expedite the issuance of passports for the families intending to travel to Malaysia, as well as with the immigration of Malaysia on the issuance of their visas into Malaysia.

·         Once the Response Coordination Centre is operational, we will provide transport and accommodation to the designated areas for the family members.

·         Malaysia Airlines is deploying an additional aircraft to bring the families from Beijing from Kuala Lumpur on 11 March 2014.

·         When the aircraft is located, a Response Coordination Centre (RCC) will be established within the vicinity to support the needs of the families. This has been communicated specifically to the families.

·         Our oneworld partners have been engaged to help bring family members in other countries aside from China into Kuala Lumpur.

 

Search and Rescue

  • Malaysia Airlines has been actively cooperating with the search and rescue authorities coordinated by the Department of Civil Aviation Malaysia (DCA) and the Ministry of Transport

  • DCA has confirmed that search and rescue teams from Australia, China, Thailand, Indonesia, Singapore, Vietnam, Philippines, New Zealand and the United States of America have come forward to assist. We are grateful for these efforts.

We also want to address a few common queries from the media.

We are receiving many queries about how the passengers with the stolen passports purchased their tickets. We are unable to comment on this matter as this is a security issue. We can however confirm that we have given all the flight details to the authorities for further investigation.

We also confirm that we are making necessary arrangements for MH370 passengers’ families from Beijing to travel to Kuala Lumpur. However, flight details of the families’ arrival into are highly confidential. This is to protect the privacy and well-being of the families during this difficult time and to respect their space. Our position is not to reveal any information on the flight or movements of the families.

Malaysia Airlines’ primary focus at this point in time is to care for the families of the passengers and crew of MH370. This means providing them with timely information, travel facilities, accommodation, meals, medical and emotional support. The costs for these are all borne by Malaysia Airlines.

All other Malaysia Airlines’ flights are as per schedule. The safety of our passengers and crew has always been and will continue to be of utmost importance to us.

The airline continues to work with the authorities and we appreciate the help we are receiving from all local and international parties and agencies during this critical and difficult time.

Malaysia Airlines reiterates that it will continue to be transparent in communicating with the general public via the media in all matters affecting MH370.

Please note translation for this statement to Chinese language is in progress.